Delete your account

How to request deletion

Choose any of these options. We treat them the same.

• Email info@tonerconnect.net from the address on your account with the subject “Account deletion request.”
• Call (833) 866-3703 Mon–Fri, 9am–5pm EST.
• If you still have the Toner Connect app, you can also delete your account from the profile or settings screen while signed in.

What we delete

After we verify the request, we delete or permanently deactivate:

• Your account login and profile (name, email, phone, address, photo).
• Device tokens used for app notifications.
• Access to quotes, offers, and the member portal for that account.

You will not be able to sign in after deletion is complete.

What we may keep

We may retain limited records when the law or an open transaction requires it, including:

• Completed orders, payouts, and tax records (for example 1099 reporting).
• Shipping and inspection records tied to a completed purchase.
• Records needed to detect fraud or resolve a dispute already in progress.

Those records are kept only as long as required, then removed or anonymized. See our Privacy Policy for more detail.

How long it takes

We process deletion requests within 30 days. We may email you to confirm the account before we complete the request.

If you have an open quote, shipment, or unpaid payout, we will finish or settle that transaction first, then delete the account.

Contact us

Questions about a deletion request? Reach out and a person will answer.